Find answers to common questions
Frequently Asked Questions
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Brand
Who is True Health?
True Health brings you research-backed supplements, 100% guaranteed to deliver results you'll see and feel.
Since our founding over a decade ago, True Health has been devoted to bringing our customers safe, effective, research-backed solutions with results you can see and feel. Solutions that work with your body's own
natural systems to achieve peak health for a lifetime.
You can learn more about True Health on our About Us page.
What does True Health do?
Since our founding over a decade ago, True Health has been devoted to bringing our customers effective, research-backed solutions with results you can see and feel. Our solutions work with your body's own natural systems to achieve peak health for a lifetime.
Is True Health a good supplement company?
True Health prides itself on being a reputable and trusted supplement company. We are committed to producing high-quality gut health products, adhering to stringent regulatory standards, and continuously innovating in our manufacturing processes. Our unwavering dedication to quality, efficiency, and safety is reflected in our products and facilities.
In summary, True Health strives to be a top-tier supplement company by emphasizing quality, transparency, and customer satisfaction in every aspect of our operations.
Is True Health legit?
True Health is a trusted and authentic brand committed to delivering quality supplements with integrity and transparency. Our unwavering dedication to excellence and over a decade of industry expertise are a testament to our legitimacy and commitment to our customers worldwide.
WhyTrue Health vs other supplement companies?
Some companies create their product lines based on the latest fads or whatever they think will make them the most money. At True Health, we limit our product line to only those supplements that our Research Team has deemed completely beneficial, completely necessary, completely safe and completely backed by multiple sources of scientific data and research.
Quite simply, we don't sell anything that we wouldn't want to take ourselves to give to our family or friends. We consistently review the latest research and reformulate our products when the science gives evidence to do so. You can rest assured that we are a company that makes no compromises when it comes to quality.
What makes True Health products so budget‑friendly?
At True Health, our in-house manufacturing translates to reduced production expenses and more affordable prices for you! Our self-controlled production processes enable us to oversee each facet of manufacturing, ensuring unwavering quality and effectiveness across our entire product range. Our unwavering commitment is to consistently provide you with the top-notch quality and value you rightfully expect.
Where can I go to learn more about True Health?
Check out our About Us page to learn more about True Health.
Products
What does True Health offer?
True Health offers effective, research-backed solutions with results you can see and feel. Our solutions work with your body's own natural systems. Bestsellers include Ultimate Colon Care Formula, Super CoQ10, and more. Whatever you require to enhance your health journey, you'll find it here.
What is behind True Health’s supplement formulas?
True Health’s team of scientists is dedicated to skillfully crafting our products to enhance various facets of your healthy lifestyle. We harness centuries of accumulated knowledge, stay at the forefront of cutting-edge discoveries, and remain agile in addressing evolving health requirements. Our in-house formulation process is purpose-driven, with defined objectives and desired outcomes for each product. We meticulously select ingredients with the greatest potential to achieve the product's intended goals, resulting in optimal dosages, ratios, combinations, and potencies.
Is there a way to get specific information on products I like?
True Health products are accompanied by health benefit descriptions and supplement facts; just click the Supplement Facts tab on product pages to learn more. You can also look at product details and reviews on product pages. We will be continually updating our site with specific information on your favorite products, so return often and keep an eye out for True Health updates!
How do I shop by product?
Browse the homepage or use the top menu to explore – everything is organized to help you quickly find what you need.
How do I use the keyword search?
Simply type a description of the product you’re looking for in our search box and click "Search." It’s as simple as that!
Does True Health have a mobile website?
By visiting TrueHealth.com on your mobile or smart device, you will be automatically directed to our sleek, user-friendly mobile site.
You'll find all the convenient aspects of our full website right in the palm of
your hand!
What are cookies?
Cookies are very small files downloaded by your web browser and used to remember the particulars of your last visit to TrueHealth.com. Please review more information about cookies and other tracking technologies in our Privacy Policy.
Account
Where do I go to Sign In / Join or edit my account?
You’ll find the Account link at the top right of every page. You can also just click here. On the login page, you can either register to
become a True Health member or login to your existing account by entering your
email address and password. Once you’re registered and logged-in, look for the My Account link at the top right of every page. Click this My Account link to change your
address, adjust your preferences, review your order history, edit your account
and more.
How do I view my past orders?
First, make sure that you are logged in. Then, click the My Account link in the upper-right corner of your screen. This link will take you to your Account page, which has an Order History link that enables you to review all of your past orders.
I'm having trouble logging into my account.
We apologize for any inconvenience you may have experienced. Please click “Forgot Your Password” to reset your password.
If you continue to have problems accessing your account, please do not hesitate to contact our customer care team. We will be happy to assist you in resolving any issues you may be experiencing.
I don't remember what email to use.
We understand that it can be frustrating to not remember which email you used to create your account.
To find the email associated with your account, try logging into your personal email and searching for any emails that you have
received from our company email address: customerservice@truehealth.com.
If you have any order confirmations or transactional emails in your inbox, the email affiliated with this account is most likely the
email we have on file for your customer account.
If you’re still struggling to find the email associated with your True Health account, our customer care team is here to help.
Quality
How does True Health achieve the best quality supplements?
True Health adheres to the highest standards in order to fulfill our quality promise to you. Through our research and our testing
procedures, we strive to provide high quality manufacturing that includes strict inspections at critical points throughout the product development process.
You can learn more about True Health on our About Us page.
Is True Health FDA approved?
True Health is a worldwide producer of vitamins and dietary supplements, firmly dedicated to producing high-quality wellness products.
Are True Health supplements made in the USA?
True Health products are proudly manufactured in the United States. We meticulously oversee every facet of the manufacturing journey, encompassing production, testing, labeling, packaging, and fulfillment to ensure the highest product standards.
Shipping / Delivery
Where is my order?
For USA Orders: When you order with True Health, you will receive a confirmation email with a tracking number, which you can use
to find out the status of your shipment.
For International Orders: You may or may not receive tracking numbers, depending on the delivery method selected.
How is my shipping cost calculated?
Our shipping rates are based off the calculated weight of your order. Please note we do not make any money from the shipping charges on your order. Our phone operators are not able to waive shipping fees.
Can I change my address after my order was shipped?
We're sorry, once an order ships, we cannot change the address, cancel, or otherwise stop shipment.
What are the different methods of payments that you accept?
We offer a 30-day return policy on all items.
I just placed an order, can I add to it?
We're sorry, once an order is placed, you cannot add, delete or alter it. If it has not yet shipped, you can cancel the order so it can be replaced with the additional items.
How can I cancel my order?
You have 60 minutes to cancel an order after it is placed. This can be done by going to the Order History tab under My Account.
When will I get an order confirmation?
You can expect an order confirmation containing the details of your order via email within 24 hours – but usually this order confirmation will be emailed to you within moments of completing your order.
When will I get a shipping confirmation?
A shipping confirmation is sent via email once your order has left our supplement warehouse. You will usually receive shipping confirmation 24-48 hours after you have placed your order.
What happens if I have an item that is on backorder?
On the rare occasion that an item is not in stock, we will notify you via email right away. Your in-stock items will ship immediately, while backordered items will ship as soon as they are available -- at no additional cost to you.
How can I contact True Health?
Visit our contact page by clicking here, where you will find a convenient contact form along with our mailing address and phone number. We also offer live chat services! Simply click on "Live Chat" on the Contact Us page.
What is your privacy policy?
Our full privacy policy is available for your review here.